Returns & Exchanges

At Polana, we take pride in the quality of our authentic Polish delicacies. Due to the perishable nature of our food products, we offer a satisfaction guarantee to ensure your order arrives fresh and meets our high culinary standards.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your package and ensure all perishable items are properly chilled and intact.

• 2.
  Contact Customer Support

  If there is an issue with your order, contact us within 24 hours of delivery at support@polana.com with your order number and photos of the product.

• 3.
  Resolution Review

  Our team will review your claim regarding damaged or incorrect items and determine eligibility for a replacement or store credit.

• 4.
  Processing Your Credit

  Once approved, we will issue a refund to your original payment method or ship a replacement order at no additional cost to you.