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Frequently Asked Questions
How long does shipping take for my order?▼
We ship orders via express couriers to ensure freshness. Typically, your Polana package will arrive within 2 to 4 business days depending on your location.
What is your return policy for food items?▼
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged, please contact us immediately for a full refund.
Which payment methods do you currently accept?▼
Polana accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for your convenience.
How do you guarantee the quality of your food?▼
We source only the finest ingredients and use climate-controlled packaging. Every product undergoes strict quality checks to ensure it meets our premium gourmet standards before shipping.
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